This week helped stores sell more to the customers they already have: better suggestions while they shop, and a friendly ask for a review once the parcel arrives.
New this week
Automatic review requests
Turn it on in Settings → Reviews and Kaniva emails each customer a set number of days after delivery (or after purchase, for downloads), asking for a review.
- The link needs no login, and customers can add photos
- Reviews at or above a rating you choose can be approved automatically
- Reviews → Request Log shows every email sent and whether it turned into a review
Smarter shopping
- Product recommendations based on category, what customers bought and what's popular, with prices and badges on each card
- Filter products by price with a slider, or by type: physical, digital or build-to-order
- Lists now open sorted by most popular
Choose your shipping services
Untick any carrier service in Settings → Shipping and checkout stops offering it. A short note under the options explains that delivery times start once the order is handed to the carrier.
Smaller things that add up
- Phone orders show shipping rates as you build them
- Contact and call-back forms keep bots out without making customers solve a sum
- Clear notices in the admin before a free trial ends, with your storefront staying open throughout
- Shipping emails include tracking, and admin notices reach every address you list
- Admin page titles show your store's name
What's next
A CRM for customers and deals, a mobile storefront overhaul, address suggestions at checkout and partial shipments.