Weekly
Build Log
We run our own shops on Kaniva, so it changes every week. Each week we write up what the Kaniva team built and why it matters to a store. For single changes, see What's new.
Sell on eBay, and change any order after it's placed
eBay selling from the same system, refunds by item, order edits and returns, stock held until it's packed, product add-ons, and Workspace for running the business. Plus a routine security scan, with everything it found fixed.
- 118 changes released
- 19 new features
- 58 improvements and fixes
The warehouse, the workshop and the register grow up
Stores can now map their shop and pick orders in walking order, take cards at the counter, dropship automatically and answer the phone with an AI receptionist. Plus simpler pricing with every feature included.
- 131 changes released
- 43 new features
- 70 improvements and fixes
A new admin, your own order steps and one simple price
The admin got a new look with dark mode, search anywhere and a simpler menu. Orders follow steps you define, imports from Shopify and supplier stock files arrive, and Monthly now includes every module.
- 61 changes released
- 19 new features
- 17 improvements
The order you just cancelled is at the top
The Cancelled and Refunded order views now show the most recently changed orders first.
- 1 fix
Storefront themes, and a whole new look to choose
Stores can now pick a storefront theme, and Modern Industrial styles every page of the shop. Plus better link previews, faster images on your own domain, and a round of storefront fixes.
- 11 updates
- 2 new features
- 1 improvement
Marking an invoice Paid now records the payment
Saving an invoice as Paid while a balance is left now offers to record that payment, so your books and the customer's pay link agree.
- 1 improvement
Live chat follows up by email when the customer has left
If your team replies to a chat after the visitor has gone, Kaniva emails them the reply. Plus your booking link in plain sight, a ticket count in the menu and clearer address checks on labels.
- 5 updates
- 3 new features
- 2 improvements
An AI receptionist answers the phone
Stores with AI Ticket Triage can now have calls answered by an AI receptionist. Plus a Product Sales report, automatic redirects when a product's web address changes, and product SEO fields that save.
- 5 updates
- 3 new features
- 2 fixes
Support tickets that draft their own replies
AI Ticket Triage turns customer messages from email, the contact form, social messages and a new live chat into sorted tickets with a reply already written.
- 1 new feature
See everything your open orders need, on one page
A new Items on Order page adds up every item across the orders still waiting to go out, with what's on hand and what's short.
- 1 new feature
Purchase orders that bend when plans change
Purchase orders can now be edited line by line after they're created, cancelling one no longer loses your list, and built items can be bought as their raw materials.
- 1 new feature
- 2 improvements
A kiosk and a live board for the shop floor
Operators can run jobs from a tablet kiosk with a PIN or badge, the office can watch every machine on a live board, and a downtime report shows where the hours went.
- 4 updates
- 3 new features
- 1 improvement
Connect your shop floor and your booking page to anything
Shop-floor tablets and other software can now run work orders and bookings in Kaniva, with public developer docs at kaniva.io/developers. Plus steadier POS sales and checkout.
- 14 updates
- 4 new features
- 2 improvements
Pay As You Go, and was that trip worth it?
A new Pay As You Go plan lets stores take cards with no keys to copy and no monthly fee, and Trips shows whether a show or business trip made money.
- 7 updates
- 2 new features
- 1 improvement
Take a deposit, collect the balance later
Build-to-order and custom products can take a deposit at checkout, every order has an activity timeline, and you get an email the moment an invoice is paid online.
- 3 updates
- 3 new features
Sales tax in every state you ship to
Kaniva now watches your sales in every state and warns you before you owe tax there, keeps tax rates up to date for free, and reports tax by state for your returns. Plus scannable packing slips, a sales map and invoice reminders.
- 22 updates
- 12 new features
- 1 improvement
Tax-exempt checkout and invoices paid in parts
Business customers can buy tax-exempt with their certificate number, invoices can be paid in installments, and snapping a receipt with your phone files the expense for you.
- 7 updates
- 2 new features
- 3 improvements
Your own icon in search results
Every store now shows its own icon in browser tabs, Google results and link previews, and USPS labels can be bought without a sender email.
- 1 improvement
- 2 fixes
Check your payment setup with one click
Test buttons confirm your Stripe and PayPal keys work, invoice payments always go to your own Stripe account under your store's name, and dropship orders can close without a tracking number.
- 1 new feature
- 1 improvement
- 1 fix
The numbers that matter in Analytics
Analytics now leads with revenue, orders, conversion rate and average order value, and the contact page hides your email and phone from spam bots.
- 1 new feature
- 1 improvement
Bills to pay, and one inventory page
Accounting now tracks what you owe suppliers, with cash or accrual books. Inventory is one page with costs, suppliers and margins, and analytics show every page and product viewed.
- 10 updates
- 2 new features
- 5 improvements
Real books, a shop calendar and calls that write their own notes
Accounting gains a balance sheet, a proper profit and loss and a year-end report for your tax preparer. Plus a calendar with online booking, phone calls logged and transcribed in the CRM, and costing for the things you make.
- 11 updates
- 7 new features
- 2 improvements
Win back abandoned carts and list on Google Shopping
Kaniva now emails shoppers who leave items in their cart, builds a Google Shopping product feed for you, and creates work orders on its own when a build-to-order sale is paid.
- 3 updates
- 3 new features
Build slots and order minimums for made-to-order shops
Build-to-order products can now cap how many are in production at once, products can set a minimum order and a pack size, and the dashboard shows this month's sales at a glance.
- 3 updates
- 2 new features
- 1 improvement
Kaniva on your desktop, and order alerts on your phone
Install the admin as an app, get a notification the moment an order comes in, void a shipping label for a refund, and restyle a store with one click.
- 9 updates
- 6 new features
- 3 improvements and fixes
Ship abroad, or hand it over the counter
Stores can ship to the countries they choose with customs forms filled in for them, offer local pickup and delivery nearby, and run without a public shop at all.
- 16 updates
- 5 new features
- 6 improvements
A CRM, a phone-friendly storefront and partial shipments
Contacts, deals and support tickets in a new CRM, a storefront rebuilt for phones, address suggestions at checkout, and orders that can ship a box at a time.
- 20 updates
- 9 new features
- 9 improvements
Reviews that ask for themselves
Kaniva now emails customers for a review after delivery, shoppers get smarter recommendations and price filters, and stores choose exactly which shipping services checkout offers.
- 15 updates
- 9 new features
- 6 improvements and fixes
Sub-assemblies, store analytics and branded emails
Work orders can now build their own sub-assemblies, stores get simple visitor analytics with no cookies, and every email and error page carries the store's look.
- 20 updates
- 4 new features
- 7 improvements and fixes
A safer checkout, and payments that stay in step
A security week for checkout. Payments made or refunded in Stripe and PayPal now show up in Kaniva by themselves, with step-by-step setup guides in Payment Settings.
- 6 updates
- 3 improvements
- 2 fixes
Paid invoices and reviews with photos
Customers can pay an invoice online with a card, and reviews now carry customers' own photos, with a gallery and a page of every review.
- 11 updates
- 8 new features
- 3 improvements
Purchase orders, and the books in the same place
Purchase orders you can print, track and link to customer orders, a new Accounting add-on, and receipts you photograph with your phone and Kaniva reads for you.
- 19 updates
- 11 new features
- 8 improvements and fixes
Dealer pricing, real refunds and the first work orders
Dealer and wholesale pricing, refunds that go straight back to the card, guest checkout, redirects for stores moving in, and work orders the shop floor can print and follow.
- 43 updates
- 18 new features
- 10 improvements
A blog, sale prices and a store that looks like yours
Every store got a blog, a menu builder, sale prices and a media library. Staff can now work in the admin, and emails, page titles and PayPal all carry the store's own name.
- 28 updates
- 12 new features
- 6 improvements
Shipping, private products and moving your catalogue in
Stores can connect their own shipping account for live rates, sell private products to chosen customers, take design files with an order and move a whole catalogue in or out with a spreadsheet.
- 13 updates
- 8 new features
- 4 improvements and fixes