eBay

Sell your products on eBay from Kaniva. You list a product from its page, eBay orders come into Sales → Orders to pick, pack and ship like any other order, and the quantity on eBay follows your stock.

eBay is switched on per store by Kaniva. If you don't see eBay under Settings, ask Kaniva support.

Connect your eBay account

Open Settings → eBay and work down the page:

1. Connect eBay: you sign in on eBay and allow Kaniva to list items, read your orders and add tracking. You come back to the same page when it's done. Under the connection, the page shows your eBay selling limit (how many items and how many dollars eBay lets you list a month). A brand-new eBay account usually shows a warning instead: eBay refuses every listing until its seller registration is finished (payouts to a bank account, identity details), and some new accounts start at 0 until you ask eBay for a limit with the eBay selling limits link.
2. Business policies: every eBay listing needs a shipping, a payment and a return policy. If eBay hasn't switched business policies on for your account, click Switch on business policies first. Then answer the questions under Create my policies (how you ship, how many days to ship, shipping cost to the buyer: free, a flat amount or Calculated by eBay, and your return terms) and click Create my policies: Kaniva makes all three on eBay and chooses them. Run it again to change the terms. Calculated by eBay prices shipping for each buyer from the product's shipping weight (plus length, width and height if set) and your item location; it needs USPS, UPS or FedEx, and a product without a shipping weight can't be listed until you add one. To use policies you made yourself, open Or make your own on eBay, click Open eBay business policies, make them there, then choose them under Policies and click Save.
3. Item location: eBay shows buyers where an item ships from. It uses your ship-from address at Settings → Shipping; click Save item location at eBay.

When all three are done the page says Ready.

Price and stock on eBay

On the same page:

• Price on eBay: your price plus: a percentage added to your Kaniva price, for eBay's fees. A listing can use its own percentage or a fixed price instead.
• Keep back from eBay: eBay shows your stock less this many. With 1, a part you have one of shows as out of stock on eBay, so it can't sell on eBay and on your site at the same moment.
• Show at most: caps the quantity eBay shows, whatever you have.
• Quantity for items you don't track stock on: what eBay shows for products without stock tracking.

Best Offer

A product's Pricing (Pricing & Cost tab) decides whether buyers can make offers on eBay:

• Fixed price, offers welcome: Best Offer is on. Your Accept offers at or above and Decline offers below amounts go to eBay as its auto-accept and auto-decline prices, plus the same markup as the price.
• Pay what you want: the listing goes up at the suggested price with Best Offer on, and offers below your minimum (plus markup) are declined.
• Fixed price: no offers.

eBay doesn't take offers on listings with options, so a product with options goes up without Best Offer. Answer eBay offers in eBay Seller Hub: an accepted one comes in as a normal eBay order at the agreed price. Offers on your own store are under Offers.

List a product

Open the product and find the Marketplaces box on the right (the Marketplaces button at the top jumps to it). Click List on eBay there.

1. eBay category: eBay suggests categories from the product name. Click the one that fits, or search with other words.
2. Listing: the title (eBay allows 80 characters), the condition, and a markup for this listing if it differs from the store's. The description and photos come from the product; eBay needs at least one photo.
3. Item specifics: what eBay buyers filter by. The ones marked * are required. Brand and Manufacturer Part Number are filled from the product.
4. Options on eBay (products with variants): all the variants go up as one listing with a choice. Match each option to the eBay item specific buyers choose from, and each value to eBay's word for it. For example, Side becomes Placement on Vehicle, with Driver as Left and Passenger as Right.
5. Price and quantity: the eBay price for each item, with a box for a fixed eBay price. The quantity follows your stock.

Click List on eBay. The page shows the eBay item number and a View on eBay link, or what eBay needs fixed first.

After the first product in a category is listed, the next product in the same category is one click: List on eBay on its page uses the same eBay category and specifics.

Catalog → Marketplaces shows every product against eBay: live, not listed, or what eBay refused. Filter it to the products not listed yet, or the ones with an error, and click List or Open beside each.

To change a listing, edit the product, then open its eBay page and click Update on eBay. Edit it here, not in eBay Seller Hub: eBay doesn't let Seller Hub change listings Kaniva made. End listing takes it off eBay; you can list it again later.

eBay orders

Paid eBay orders come into Sales → Orders every five minutes, marked eBay, with an order number starting EB-. Pick, pack and ship them like any other order; their stock is held the same way. Check for eBay orders now on Settings → eBay brings them in straight away.

On the order page, the eBay card shows the eBay order number with a link to it in Seller Hub, the buyer's eBay name, the sales tax eBay collected, eBay's fee and what you get.

• No tax on the order: eBay collects the sales tax and pays it to the state, so it doesn't show in your Sales Tax report.
• No emails to the buyer: Kaniva never emails eBay buyers. eBay handles all messages to them. You still get your new-order email and push.
• Refunds and cancellations happen on eBay: Issue refund, Cancel order, Edit order and Start a return aren't offered for eBay orders. Do it in eBay Seller Hub and Kaniva picks it up.
• Tracking goes to eBay by itself: buy the label in Kaniva, or type the tracking number on the order, and eBay marks the order shipped with that tracking within a minute. Each box goes with only the items packed in it.
• Cancelled on eBay: if you or the buyer cancel on eBay before it ships, the order here is cancelled with its refund and the stock goes back.
• Refunded on eBay: a refund on eBay shows on the order here. Only your share is counted, since part of what eBay gives back is the sales tax it collected. Nothing goes back in stock; check returned items in by hand.
• Not matched: an eBay line whose SKU matches no product here comes in marked Not matched, with no stock taken. Type the right part number or SKU on the order page and click Match.
• Cancel requested: the buyer asked eBay to cancel. Answer it in Seller Hub before you ship.
• Oversold: it sold on eBay with more than you had in stock. Check before you ship.

Stock and price on eBay

When stock changes in Kaniva (a sale on your site or the POS, a refund, a receipt, a count, a move between bins), eBay's quantity follows within a few seconds. Price changes follow the same way. Once an hour Kaniva also checks every listing, in case anything was missed.

Reconnecting

eBay asks sellers to reconnect apps every 18 months, and access ends straight away if you remove Kaniva in your eBay account settings. Settings → eBay then shows Reconnect needed, and nothing syncs until you click Connect eBay again. Kaniva emails you a month before the 18 months are up.

Disconnect stops stock and orders syncing. Listings already on eBay stay live there; end them in Seller Hub if you no longer want them.