Stock Requests
When a product is out of stock, customers can ask to be told when it's back. Their requests collect on one page so you can email them and see what people want most.
The requests list
Go to Catalog → Stock Requests. The sidebar shows how many requests are pending.
Each request shows the product with its stock (In stock, Out of stock, or Build to order with how many are on hand), the customer's name and email (Registered user if they have an account), their note, the status and the date.
- Status filters the list: All, Pending (the default), Notified, Fulfilled or Cancelled
- A long note is cut short. Click View full to read all of it
Act on a request
- Notify emails the customer that the product is available and marks the request Notified. It's on every pending request; if the product still shows as out of stock, Kaniva asks before sending
- Update opens a small form: change the status and add admin notes, then click Save
- Delete removes the request after you confirm
Tell everyone at once
Above the list, Customers waiting, by product shows each product people are waiting for. Notify all waiting (n) emails all of them after you confirm, and marks their requests Notified. Any email that can't be sent stays pending, and the message says how many.
Export
Export CSV downloads the requests as a spreadsheet.
Report
Report opens the Stock Request Report: one row per product with its stock and how many requests are Pending, Notified, Fulfilled and Cancelled, plus the price and the revenue those requests could bring. Click a column heading to sort.
To share what's in demand, tick products (or use Select Top 10, Select Top 5 or Select All) and click Generate Post. You get a "Most Requested Items" list with how many people are waiting for each; click Copy to Clipboard to paste it into a social post or newsletter.