Phone support PIN: owners and admins see a six-digit phone PIN at the top of Help. When you call Kaniva (support or sales), give the agent your login email, your store and that PIN so they can look at your store's setup and orders with you. The PIN is yours only, works for that store only and changes every day. If you're away from the admin, the agent can email a code to your login address instead. Kaniva never asks for your password, and the PIN is taken out of the call's notes and transcript before they're saved.
This is the same manual that ships inside Kaniva. Start a free trial and follow along in your own store.