Frequently Asked Questions
How do I change my store's address?
To change your store's slug (the name in its kaniva.io address), contact support. To use your own domain instead, see Custom Domain Setup.
Can I have more than one store?
Yes. On your Kaniva account dashboard, click Create New Store. You sign in once and can switch between your stores.
How do refunds work?
Open the order and choose More ▾ → Issue refund…. The money goes back through the payment provider the customer paid with. See Orders.
What payment methods can customers use?
Cards through Stripe (set up with Connect with Stripe, or your own Stripe keys) and PayPal. At the counter, the Point of Sale also takes cash and card-reader payments. See Payment Settings.
How do I export my data?
These pages have an Export or Export CSV button:
- Catalog → Products
- Catalog → Stock Requests
- Customers & CRM → Newsletter (your subscribers)
- Reports → Sales Tax and Reports → Product Sales
- The accounting reports, such as Reports → Expense Report and Reports → Tax Summary (in Accounting)
There is no export of orders or customers in the admin yet. If you need one, ask support or send a feature request.
Does my store work on phones?
Yes. Every theme is built for phones as well as computers, and the admin works on a phone too.